Privacy Policy

Effective Date: 11-03-2025

1. Introduction

Welcome to TerraFrames ("we," "our," "us"). We respect your privacy and are committed to protecting any personal information you provide to us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit https://terraframes.co.uk (the "Website").

By using our Website, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect the following types of information:

a. Personal Information

When you place an order, contact us, or sign up for updates, we may collect:

  • Name

  • Email address

  • Phone number (if provided)

  • Shipping & billing address

  • Payment information (processed securely via third-party providers)

b. Non-Personal Information

We also collect general data for website optimization and analytics, such as:

  • IP address

  • Browser type & device information

  • Website usage data (via cookies & tracking tools)

3. How We Use Your Information

We use your data for:

  • Processing and fulfilling orders

  • Providing customer support

  • Sending order updates and promotional emails (if opted in)

  • Improving website functionality and user experience

  • Preventing fraud and ensuring website security

We do not sell or rent your personal data to third parties.

4. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience and track website performance. You can modify your browser settings to disable cookies, but some site functions may not work properly.

Third-Party Tools Used:

  • Google Analytics (for site traffic analysis)

  • Payment gateways (e.g., Stripe, PayPal)

  • Social media integrations (e.g., Instagram, Facebook)

5. How We Protect Your Data

We implement security measures to safeguard your information, including:

  • Secure payment processing via third-party providers

  • SSL encryption on our website

  • Limited access to personal data

However, no online transaction is 100% secure, and you share data at your own risk.

6. Sharing Your Information

We may share your data with:

  • Payment processors (e.g., Stripe, PayPal) for transactions

  • Shipping providers for order delivery

  • Legal authorities if required by law

These third parties only use your data for necessary services and must protect your information.

7. Your Rights

You have the right to:
✔ Request access to your personal data
✔ Correct inaccurate information
✔ Request data deletion (subject to legal obligations)
✔ Opt-out of marketing emails (via unsubscribe link)

To make a request, email us at sales@terraframes.co.uk

8. Third-Party Links

Our website may contain links to external sites (e.g., social media, payment providers). We are not responsible for their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page, and continued use of our site means you accept these updates.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

📧 Email: sales@terraframes.co.uk