Terms of service

Effective Date: 11/10/24

1. Introduction

Welcome to TerraFrames ("we," "our," "us"). By accessing https://terraframes.co.uk (the "Website") and purchasing our products, you agree to the following Terms & Conditions. If you do not agree, please do not use our Website.

2. Ordering & Payments

  • All prices are listed in GBP (£) and include VAT where applicable.

  • We accept payments via multiple payment providers, e.g., PayPal].

  • Orders are processed once payment is received.

  • We reserve the right to cancel any order due to pricing errors or fraud concerns.

3. Shipping & Delivery

  • We ship within UK & international

  • Estimated delivery times are 2-3 business days in the UK, 10-15 internationally].

  • Customers are responsible for providing accurate shipping details. We are not liable for lost shipments due to incorrect addresses.

  • Custom orders may require additional processing time.

4. Returns & Refunds

We want you to be happy with your order! Please read our return policy:

  • Non-Custom Items: You may return unused, non-customized items within 14 days for a refund.

  • Custom Orders: Due to the personalized nature, custom TerraFrames are non-refundable unless defective.

  • Customers are responsible for return shipping costs unless the item is faulty.

For returns, contact us at sales@terraframes.co.uk with your order number.

5. Custom Orders

  • Custom TerraFrames are made based on the location you provide.

  • We will confirm details before production, but small variations may occur due to 3D printing.

  • Production time may vary, and we will update you on expected delivery.

6. Intellectual Property

  • All designs, images, and content on our Website are owned by TerraFrames and may not be copied, resold, or used without permission.

  • Your purchase grants you ownership of the physical product, but not the design rights.

7. Limitation of Liability

  • We strive for accuracy, but we are not responsible for minor differences in 3D models.

  • We are not liable for damages caused by misuse of our products.

  • In no event shall our liability exceed the total cost of your purchase.

8. Privacy Policy

By using our Website, you agree to our Privacy Policy, which explains how we collect and use your data.

9. Changes to These Terms

We may update these Terms occasionally. Continued use of our Website means you accept the changes.

10. Contact Us

If you have any questions, feel free to reach out:

📧 Email: sales@terraframes.co.uk